Shipping policy

Shipping Policy
At Sweet & Spicy Scent House, we work hard to ensure your order is prepared quickly, packaged securely, and delivered safely. Below you’ll find clear details about our shipping process, delivery times, and what to expect once your order is placed.

Processing Time
All orders are processed within 1–2 business days.
During high‑volume periods, processing may take an additional day, but we always aim to ship as quickly as possible.
You will receive an email confirmation once your order has been shipped.

Shipping Methods & Delivery Times
We currently ship within the United States only.
Estimated delivery times:
•     Standard Shipping: 3–5 business days
•     Tracking: A tracking number will be emailed to you once your order is on its way
Delivery times may vary depending on carrier delays, weather conditions, or holidays.

Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.

Incorrect Address or Delivery Issues
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for delays or lost packages due to:
•     Incorrect or incomplete addresses
•     Carrier delays
•     Failed delivery attempts
If a package is returned to us due to an incorrect address, we can reship it once the correct address is provided. Additional shipping fees may apply.

Damaged or Missing Items
If your order arrives damaged, leaking, or missing items, please contact us within 48 hours of delivery at:
support@sweetspicyscenthouse.com
Include:
•     Your order number
•     Photos or video of the issue
We will review your case and make it right.

Order Tracking
Once your order ships, you will receive an email with your tracking number.
Tracking updates may take up to 24 hours to appear.

Questions?
We’re here to help with any shipping concerns.
Contact us anytime at support@sweetspicyscenthouse.com.